Refunds & Cancellations Policy
1. Cancellation Policy
- Customers can cancel their order before the product is dispatched.
- To request a cancellation, please contact us immediately at:
📧 astromukhi@gmail.com
📞 +91 9239416668 - Once the product has been dispatched, cancellation will not be possible. However, you may still return the product under our Returns Policy.
2. Returns Policy
- Customers can request a return within 7 days of receiving the product.
- Returned products must be:
- Unused and in their original packaging
- In resalable condition
- Certain products (e.g., customized or hygiene-sensitive items) may not be eligible for return. This will be clearly mentioned on the product page.
3. Refund Policy
- Refunds will be processed after the returned product is inspected by our team.
- Refunds will be credited to the original payment method used during the purchase.
- Processing time for refunds: 7–10 working days from the date of approval.
- If the product is not eligible for a refund, we will communicate the reason via email or phone.
4. Exchange Policy
- Currently, Astromukhi does not offer direct exchanges.
- You may cancel your original order and place a new order for the desired product.
5. Shipping for Returns
- Customers are responsible for returning products in their original condition.
- We recommend using a trackable shipping method to ensure safe return of products.
6. Contact for Refunds & Cancellations
For any questions or assistance related to refunds, returns, or cancellations, please reach out to us at:
📧 astromukhi@gmail.com
📞 +91 9239416668
📍 Baburbag, Purba Bardhaman, West Bengal-713104
